The dealership floor
Gary learned automotive retail from the inside—working in F&I, handling the Back-End F&I T.O. at Liberty Honda, and learning how every decision affects the customer, the team, and the dealership.
40+ years inside automotive retail
Turning dealership chaos into clarity.
I’m Gary S. Sillman, Founder and Managing Member of Global F&I Solutions LLC. I help family-owned and operated dealerships connect the people, products, processes, and technology needed to protect customers, improve performance, and build lasting profitability.
Built on Integrity.•Powered by Experience.•Connecting the Unconnected.
Experience earned on the floor
Four decades of learning, leading, and adapting.
Gary’s perspective was not built from the sidelines. It comes from working deals, leading departments, training teams, representing major providers, navigating industry change, and staying close to the people doing the work every day.
Director of Finance, Herb Chambers
He helped lead F&I operations across multiple locations, supporting F&I managers and subprime teams while building accountable processes around performance and customer care.
Universal Underwriters → Zurich
Gary spent more than a decade helping grow dealership relationships across Connecticut and Western Massachusetts as Universal Underwriters evolved into Zurich.
F&I Coach
As a partner and field advisor, he trained dealership teams, supported income development, and helped stores turn products and processes into sustainable results.
Global F&I Solutions LLC
Gary founded an independent advisory business that connects dealerships with practical solutions across compliance, technology, sales, service, F&I, and customer retention.
Connecting the entire dealership
One advisor. A complete operational view.
Gary helps leaders see how one decision travels through Sales, F&I, Service, compliance, technology, and the customer relationship.
F&I performance
Customer-first presentations, modern menus, protection products, training, and process accountability.
Compliance & fraud prevention
Identity and insurance verification, Safeguards and Red Flags awareness, secure workflows, and practical implementation.
Sales & digital retail
Connected customer journeys that reduce friction, protect information, and meet buyers where they want to shop.
Service-drive growth
Retention, vehicle acquisition, protection opportunities, and revenue strategies built around the ownership lifecycle.
Technology integration
Helping dealers connect the CRM, DMS, menu, communications, compliance, and customer experience.
Protection across industries
Programs for automotive, agriculture, equipment, powersports, marine, construction, and other machines with an engine or battery.
The approach
Advice before products. Progress before promises.
- Start with the dealership’s real problem—not a product pitch.
- Protect the customer relationship while protecting dealership profitability.
- Keep what works, connect what is missing, and hold the process accountable.
- Turn complicated technology and compliance requirements into practical next steps.
Teaching through conversation
The Big Idea Podcast
Gary brings dealers, innovators, operators, and problem-solvers together to discuss the real changes shaping automotive retail and share practical ideas dealership leaders can use.
A reputation built over time
Trusted relationships are the real résumé.
“I have known Gary for 20-plus years personally and professionally. He is at the top of his game and a true professional.”
“Gary’s experience and passion for helping local dealers is simply unmatched in the F&I arena.”
“Gary is professional, straightforward, and focused on getting what is needed completed.”
Let’s connect the missing pieces
What is slowing your dealership down today?
No pressure. No obligation. Just an experienced second set of eyes and a practical conversation about where the opportunity may be.